Latest News
'A-Z of Zoom-Zoom' and 'A-Z of Our Range' available for download on the News and Events page.
Mazda pushing PCP deals after scrappage. Read the article.
Skillsoft KnowledgeCentre at your Dealership. More on the News and Events page.
The Mazda Academy Hall of Fame! click here
Latest Events
Don't forget the HR Toolkit is available on Academy Online. Just log in for access to this valuable HR resource.
New Aftersales course! Aftersales Upselling Skills - go to News and Events for more information.
CX-7 e-learning - log on and go to 'My Learning Plan'
Technical
The Mazda Technical Academy delivers all Technical Training for Mazda Dealer staff and the support teams within Customer Assistance, Technical Services and Warranty at Mazda Motors UK.
The Technical Academy has a dedicated team on hand, to help Technicians develop greater product knowledge across the whole Mazda range, improving customer satisfaction levels and as a result, improving profits!
Technicians can move through the levels from Technician to Senior Technician and possibly on to Master Technician all within the Mazda Masters Programme.
Click here to see what programmes are available
The Technical Academy also runs the Mazda Apprenticeship Programme for people wishing to become Mazda Technicians. There is more information about this programme on the Apprenticeship page.
Masters Curriculum Schedule
We now have the April and May schedule available, so get in contact with Toni and she will inform you on which courses your technician is required to be booked on.
Click here for training available in 2010 - March April May
Air Conditioning refrigerant handling regulations
There is a new air conditioning qualification which comes into force 4th July 2010. In order to ensure our technicians are covered, we have updated our air conditioning course to a two day course which includes the assessment. The qualification is awarded to the technician and not the dealer.
Therefore, for compliance of the law, any person undertaking the service or repair of Air conditioning of a motor vehicle must hold a VRQ or ATA award issued by the IMI or a similar qualification issued by the City and Guilds.
Spaces available on:
6th & 7th April 28th & 29th April
8th & 9th April 17th & 18th May
26th & 27th April 19th to 20th May
E-Learning
E-learning is now available for your technicians. For ‘New to Mazda’ technicians we have an introductory e-learning module called ‘Mazda history, present and future’.
For those technicians working on achieving a senior level degree, we currently have ‘MTC 207 Sensors, Actuators and data bus systems e-learning’ available.
We also will soon have ‘MTC 208 Electrics System 1’ and ‘MTC 209 Electrics System 2’ e-learning available for your technicians to take in support with the above courses.
Warranty
The new Warranty Course warr5 2010 is now available for its New Mazda Technical Course Year. In comparison to the previous Warranty course, this course will cover the most up to date warranty procedures which will be beneficial to all Warranty Administrators.
From 1st April 2010, New Dealer Standards will apply which means that a minimum of one person needs to attend this course from your dealership.
Spaces Available on:
19th & 20th April 17th & 18th May
21st & 22nd April 19th & 20th May
Portal Maintenance
Please be sure that your portal is kept up to date. It is vitally important that your technicians and apprentices have their own portal user account, in order to allow access to e-learning modules and for us to update their training records when they are attending our courses.
Please ensure that the Technician’s profile has:
- Their full name – no generic names allow i.e tech 1 (the name field will be what is printed on certification)
- ONE profile ONLY, no duplications. (if someone works between multiple dealers they can only have ONE profile and must use a colleagues’ to view the other dealerships)
- Its portal up-to-date at all times
If you have any question with regards to the above, please do not hesitate to contact the Mazda Technical Academy, Toni Horner, on 08450 77 55 35 (Option 2).